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Sales Operations Manager II - Home Loans-Chicago, IL (Loop)

Bank of America

Chicago, IL
Job Code:
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Job Details

Company Bank of America

Job Title Sales Operations Manager II - Home Loans-Chicago, IL (Loop)

Jobid bankofamerica-17000530ChicagoIL

Location: Chicago, IL, 60664, USA

Description **Job Description:**

The primary focus of the Sales Operations Manager II (SOM II) position is to manage the daily operations of the Sales Office. These responsibilities may include but not be limited to sales processing compliance and pipeline management as well as client escalations and staff development. The SOM II may be the customer point of contact for activities following the initial credit decision and must be able to effectively communicate to the customer. Tasks include managing the loan process including acting as a proxy for the Home Loans Manager on customer escalations and pricing exceptions. However a SOM II cannot take application quote rates or sell products. They will serve as a liaison for the loan center and the customer. The SOM II will also follow up on routine reporting to ensure branch associates complete all required compliance actions customer affirmation obtained decline counter offer to customer etc. and may conduct training as needed. Support higher volume branches and manages branch aligned Mortgage Loan Coordinators in this single incumbent role. This position is subject to SAFE Act registration requirements. This position is subject to SAFE Act registration requirements. Pursuant to the SAFE Act requirements, all employees engaged in residential loan mortgage originations must register with the federal registry system and remain in good standing. Since your position requires SAFE Act registration, you will be required to register and to submit to the required SAFE Act background check and registration process. Failure to obtain and/or maintain SAFE Act registration may result in your immediate termination.

**Posting Date** : 01/04/2017

**Location** : US-IL-Chicago

**Travel** : No

**Full / Part-time** : Full time

**Hours Per Week** : 40

**Shift** : 1st shift

**Assistance for Applicants with Disabilities**

Bank of America is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please visit the Applicants with Disabilities page at .

**Diversity & Inclusion**

At Bank of America, our commitment to diversity and inclusion is helping us to create not only a great place to work, but also an environment where our employees, our customers and our communities around the world can reach their goals and connect with each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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Success begins with building relationships.

At Bank of America, our customers are at the center of everything we do. Our focus is on helping each one find the right financial solutions. With a wide range of career opportunities available, we invite you to realize your career goals with us while assisting customers with what matters most to them.

Welcome to Careers at Bank of America.

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