Service Has itsPrivileges

Business Support Specialist (Level 21B) Closing Date: 5-29-2017

Farm Credit Services of America


Location:
Omaha, NE
Date:
05/25/2017
Job Code:
12851
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Job Details

Farm Credit Services of America or Frontier Farm Credit Job Postings
Business Support Specialist (Level 21B) Closing Date: 5-29-2017
Job Title: Business Support Specialist (Level 21B) Closing Date: 5-29-2017
Job Type: Full-Time
Location: Omaha, NE
Post Date: 05/12/2017
 
Job Description:

REPORTS TO: VP – Retail Lending Solutions

POSITION SUMMARY:

Provide direct, 1st level internal business user support for lending technology systems, credit policies/procedures, business process workflows, and retail lending operations. Provide direct 1st level external customer support for the business functionality of customer facing technology. Contribute business knowledge and assist with design, development, implementation, support, and ongoing enhancement of lending technology systems. Lead or assist in the design and implementation of business processes. Ensure new processes and systems and enhancements to existing processes and systems meet business needs and mitigate operational risk. Present and train on new or updated processes or lending technology. Lead product innovation by evaluating and incorporating industry best practices and obtain regular input from users. Provide support to Business Owner or may serve as business owner on less complex projects. Work in a team environment to accomplish team goals.

EMPLOYEES SUPERVISED:

None

DUTIES AND RESPONSIBILITIES:

Essential functions of the position include, but are not limited to:

1. Provide first point of contact for internal business user support on business systems, policies/procedures, processes. Troubleshoot and answer questions regarding systems, credit policies/processes, and retail office operations. This requires a solid understanding of Association’s internal and external business systems and processes, workflows, products, credit philosophy, policies and procedures.

2. Provide first point of contact for external customer support for the business functionality of customer facing technology.

3. Develop of coordinated communications on credit and operational matters.

4. Assist in development of lending technology systems, including loan origination, document generation, and customer relationship management software. Work with and assist business owners with design, development, and testing of new or enhanced systems.

5. Create help documentation and training for business users on lending technology systems, credit processes/procedures, loan administration, and credit-related legal documents while working in partnership with members of the Organizational Development and Learning Team for assessment of needs, content, delivery, and maintenance of training programs.

6. Partner with teams to identify trends, risks and best practices in the area of lending processes and retail office operations and implement proactive risk mitigation practices. Share best practices with teams on credit and retail office operational matters and ensures consistent implementation thereof.

7. Interpret statutes, regulations, policies and procedures for application and implementation of credit and operational matters.

8. Work collaboratively with team and cross functional teams to ensure the success.

Additional functions of the position may include:
1. Performs other related duties as assigned.

JOB SPECIFICATIONS:

Bachelor’s degree in accounting, business administration, finance, ag economics or equivalent training and experience. Minimum of 3 - 5 years’ experience in lending or credit, with Farm Credit System experience preferred. Credit policy and procedure interpretation and development experience preferred. Ability to pursue HDI Support Center Analyst certification required. Ability to obtain relevant certification within six months of employment.

Duties require:

• Solid understanding of Association’s internal and external business systems and processes, workflows, products, credit philosophy, policies and procedures.
• Ability to effectively and efficiently learn and utilize new software systems.
• Strong interpersonal relationship skills.
• Strong customer service skills.
• Strong written and oral communication skills.
• Experience in developing credit policies, standards, and procedures and ability to interpret policies and procedures.
• Demonstrated problem solving skills and the ability to exercise sound judgment.
• Ability to work effectively in a team environment and effectively demonstrate team building attitude and skills.
• Proficient in Windows environment using Microsoft Word, Excel, and Internet Explorer.
• Working knowledge of regulations affecting company – FCA, RECD, FSA and Consumer regulations.
• Broad knowledge organizational knowledge of FCSAmerica’s marketplace and Omaha teams and processes.
• Experience developing and facilitating end-user training sessions preferred.
• Willingness/ability/adaptability to work with teammates to ensure support coverage is available from 7:00 a.m. – 6:00 p.m. CST– Monday through Friday (excluding holidays).

INTERNAL/EXTERNAL CONTACTS:

All Association leaders and teams and external customers.

MENTAL AND PHYSICAL REQUIREMENTS:

• Ability to work with diverse issues and people and provide excellent customer service.
• Ability to understand and explain complex subject matter and consult on concepts, programs, terminology and methods.
• Decision making ability and ability to evaluate, reason and differentiate situations.
• Ability to use telephone and respond to calls and in-person inquiries in a timely manner.
• Ability to use computer and applications. This involves reading the screen and keying/typing information.
• Ability to work effectively in a team environment and effectively demonstrate team building attitude and skills.
• Proficient in Windows environment using Microsoft Word, Excel, and Internet Explorer.
• Ability to complete work in an acceptable timeframe and manage a variety of detailed tasks and responsibilities simultaneously and with accuracy to meet deadlines, goals, and objectives and satisfy internal and external customer needs related to the job.
• Ability to move about the office with occasional reaching and bending.
• Ability to successfully interact with and represent the organization to staff, officers, board members, customers, industry specialists, and the public at all levels.
• Ability to use and understand various computer software related to carrying out essential responsibilities of the position.
• Ability to travel 5 to 10% by auto or commercial transportation to carry out essential responsibilities of the job with overnight travel possible.

Requirements of the job include the ability to do the work, with or without reasonable accommodations. It is the Association's policy to make reasonable accommodations for individuals with disabilities. Leadership retains the right to add, subtract or change duties of the position at any time.

This document does not create an employment contract, implied or otherwise, other than "at will" employment relationship.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Sponsored by:
Farm Credit Services of America Logo
Sponsored by:
Bank of America Logo

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